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Learn how to improve ITSM services and processes faster and with better results using a measurement framework.
  
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Implementing Metrics for ITSM

ITSM Library book on how to Implement Metrics for IT Service Management.   A measurement framework to help align IT with the business objectives to create value through continuous improvement.  Includes ITSM KPI Scorecard templates.

Learn how to realize the benefits of ITIL®/ITSM by improving your performance using a measurement framework for IT Service Management (“ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries”).

A measurement framework helps IT managers validate the IT strategy and vision, provide direction with targets and metrics, justify changes with a means to gauge value realized and intervene and provide corrective actions when necessary. 

Based on a continuous improvement methodology, this book and software templates provide IT Service Managers with a methodology, hundreds of metrics, scorecards and dashboard templates to monitor, analyze, tune and improve the IT processes and services.

 

ISBN: 9789087531140

Author: David Smith, Micromation Inc. Canada

Implementing Metrics for ITSMImplementing Metrics for ITSM
ITSM Global Best Practices

ITSM Global Best Practices.  A very practical publication that contains the knowledge of a large number of experts from all over the world.

Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager. 
 
A synopsis of "How to Implement Metrics for ITSM" by David Smith included in Chapter 9.

 

An ITSM Metrics PDF download is also available.

ITSM Global Best PracticesITSM Global Best Practices

Book and software templates teaches how to realize the benefits of ITIL®/ITSM by improving your performance using a measurement framework for IT Service Management.

Implementing Metircs for ITSM

​ITSM Library book on how to Implement Metrics for IT Service Management.  Author: David Smith

ITSM Global Best Practices

​A very practical publication that contains the knowledge of a large number of experts from all over the world.   A synopsis of "How to Implement Metrics for ITSM" by David Smith included in Chapter 9.

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