ITSM KPI Scorecard is a series of pre-populated KPIs and ITSM process scorecards and templates.
ITSM KPI Scorecards is the ideal fast-path for busy service or process owners/managers.
Quickly add and easily modify the KPIs and scorecards meet your needs.
The metrics dictionary provides a quick reference describing the key attributes and information about the metric.
Every metric should have it's associated attributes registered in a master metrics dictionary for quick reference. For example: ID, Name, Purpose, Target, Polarity, Owner, Status, How Calculated, Source Data etc.
Dashboards are useful to summarize, visualize and monitor real-time operational performance information i.e. dashboard of a car displays how car is operating.
Scorecards are useful to summarize, visualize and assess historical trend and performance information towards the achievment of a goal i.e. GPS in a car displays when you will arrive.
Process maps are another type of visual display which helps summarise the health of a process/ service; steer and control the process/ service; pinpoint hot-spots requiring attention; and predict where areas of improvement are required.
Causal maps are another type of visual display which helps quickly summarize cause and effect relationships. For example Fishbone or Ishikawa.
Trending charts help pinpoint hot-spots or trouble areas throughout the process or service. Trending typically includes monitoring metrics over time to determine if they are operating within acceptable ranges.
ITSM KPI Scorecard is used to accelerate the design, build & implementation of metrics to improve services and processes.
Pre-populated inventory list of base metric definitions (300+) that articulate how they validate, direct, justify and intervene. Ready to take measurements and assess status.
Pre-designed starter Excel dashboards that help align goals and objectives.
Pre-designed starter KPI scorecards that make it easier to concentrate on what matters.
Pre-designed starter process maps create the instrumentation necessary to control and improve a process or service.
Pre-designed starter causal maps to make it easier to spot danger in time to correct it.
Take measurements and visualize trending patterns to help drive cost/effectiveness and quality improvements.
The benefits of using ITSM KPI Scorecard include:
Create value faster by spending less time on the mechanics of measurement and more time on using ITSM metrics that communicate strategy and expectations, influence behavior, measure results, learn from feedback and take corrective action.
There are many use cases for myKPI Designer. Here are some popular examples:
We help organizations improve their value proposition through continuous improvement of processes and services by minimizing waste while maximizing yield i.e. "Easier, Better, Faster, Cheaper".