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Accelerate the design, build & implementation of KPIs, scorecards and dashboards using myKPI Designer software tools & templates.
  
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DIY KPI Scorecard

DIY KPI Scorecard is blank KPI design template for the "Do it Yourself" KPI practitioner/ expert.  Build your own KPIs and scorecards from scratch in no time with little effort.

myKPI Designer DIY KPI ScorecardmyKPI Designer DIY KPI Scorecard
ITSM KPI Scorecard

ITSM KPI Scorecard is a series of pre-populated KPIs and ITSM process scorecards and templates. 

ITSM KPI Scorecards is the ideal fast-path for busy service or process owners/managers. 

Quickly add and easily modify the KPIs and scorecards meet your needs.

myKPI Designer ITSM KPI ScorecardmyKPI Designer ITSM KPI Scorecard

myKPI Designer software tools & templates are used to accelerate the design, build & implementation of metrics for practitioners and IT Service Managers. 

Well designed KPIs are used to communicate strategy and expectations, influence behavior, measure results, learn from feedback and take corrective action.  ​

myKPI Designer makes it easier and quicker to create and implement better KPIs that help:

  • Make it easier to concentrate on what’s important
  • Make it easier to spot danger in time to correct it
  • Provide the instrumentation for management control
  • Improve moral in an organization by recognizing successes
  • Stimulate healthy competition between process owners
  • Align with the business goals and objectives
  • Drive cost efficiencies and effectiveness
  • Improve service levels and quality of service increasing satisfaction.

​Features:

DIY KPI Scorecard

​DIY KPI Scorecard is blank template for the "Do it Yourself" practitioner/ expert.  Build your own KPIs and scorecards from scratch in no time.

ITSM KPI Scorecard

​ITSM KPI Scorecard comes pre-populated with 300+ KPIs for 24 ITSM processes.   Ideal fast-path for busy service or process owners/managers.  Quickly add and easily modify the KPIs and scorecards meet your needs.
 
myKPI Designer KPI Scorecard accelerator software provides many powerful features to save time and get results faster.
  • Expandable and editable metrics database of industry metrics for service management.
  • Customizable Excel dashboards, scorecards, process maps, causal maps and trending charts.
  • Scalable and flexible fit-for-purpose model with hundreds of sample metrics get results faster.
  • Metrics trending charts help identify and drive cost/effectiveness and continual improvements.
  • Process maps help provide the instrumentation necessary to manage and control the processes and services.
  • Key performance indicator scorecards make it easier to concentrate on what matters most.
  • Excel dashboards help gauge overall success in obtaining goal & objectives, meeting performance levels, achieving desired business outcomes and driving improvements.
  • Causal maps root cause analysis tools make it easier to spot danger in time to correct it.

​Why Buy?

  • Easy to use - template approach makes it easy to design metrics, scorecards and dashboards - minimal technical skills required because it uses familiar Microsoft Excel™ spreadsheets to provide repeatable templates.
  • Faster results - template approach with methodology provides a path for quick wins - get results in hours not weeks or months.
  • Save time - hundreds of metrics, scorecards and dashboards ready for personalization - save hundreds of hours.
  • Save money - minimal investment approach which can drive significant cost avoidance and savings - save tens of thousand by focusing more on the outcomes rather than tools, implementation and programming.
  • Low risk - helps plan migration path for more costly business intelligence systems reducing risks - ideal for developing requirements and specifications for more costly solutions - does not replace existing IT systems or BI tools, enhances their use and value.
  • Peace of mind - built on industry standards using the IT Infrastructure Library ITIL™ of best practices and itSMF ITIL Library books - an extensive body of knowledge is already developed for continual service improvements and how to implement metrics for IT service management.

Advantages:

More advantages of myKPI Designer KPI scorecard accelerator software for ease of use and to save money.

  • Based on a proven continual improvement model i.e. W. Edwards Deming's Plan/Do/Check/Act.
  • Top-down design approach for aligning goals and objectives makes it easier to identify what's important.
  • Bottom-up reporting of facts, metrics, indicators, scorecards and dashboards provide improve goal alignment.
  • Process and service based approach is familiar to IT Service Managers and ITIL™ experts.
  • Aggregation of metrics to formulate key performance indicators help simplify summary metrics creation.
  • Accountability and roles based matrix models using help identify key stakeholders.
  • Techniques for comparative, causal and predictive analysis simplify interpretation of the data.
  • Method for filtering improvement initiatives and tracking performance status provide a close-looped improvement model.
  • Ability to report performance improvements and desired business based benefits help demonstrate value captured.

​What's New:

  • Expandable list rows to add more metrics
  • Expandable date columns to add more measures

​Use Cases:

There are many use cases for myKPI Designer.   Here are some popular examples:

  • Prototyping - ideal for developing requirements and specifications for more costly business intelligence or analytic solutions - does not replace existing IT systems or BI tools; enhances their use and value.
  • Lean Startups - great for designing lean startup metrics to test hypothesis i.e. viability of new businesses or value proposition.
  • Metrics Tree Design - speeds up design and development of "critical to quality" measurement models based on alignment of goals, objectives and critical success factors.
  • Performance Improvement - quickly verifies the degree of any organizational, departmental or personal improvements by measuring a baseline and trending over time.
  • Balanced Scorecards - design and build balance scorecards in minutes vs. hours or days.
  • Service Dashboards - easily pinpoint failure modes and the effects of poor services and the impact to your customer.
  • Process Flow - visualize the workflow in your processes to identify improvement opportunities.
  • Value Stream Maps - visualize the bottlenecks in value stream to identify waste removal opportunities.
  • Process/Capability Maturity - quickly identify issues, gaps and risks hindering the maturity of your processes or capabilities.
  • Cause & Effect - quickly visualize cause and effect relationships or leading vs. lagging relationships.
  • Application Performance - design how best instrument and monitor the health of your critical applications.
  • Infrastructure Performance - design how best instrument and monitor the health of your critical infrastructure services.
  • Cost Effectiveness - visualize where there are financial of cost inefficiencies in your functions, departments, capabilities, services and/or processes.
  • Quality Controls - easily develop quality controls, instrumentation and testing criteria.

​Licensing:

Single User License i.e. anyone responsible for continuous improvement e.g. Managers, Process Owners/Managers or Service Managers. 

​System Requirements:

  • Microsoft Excel™ 2003 or above
  • 40mb disk space
Companion Products: CSI Register Software; Implementing Metrics for ITSM