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ITSM Global Best Practices

ITSM Global Best Practices.  A very practical publication that contains the knowledge of a large number of experts from all over the world.

  
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ITSM Global Best Practices.  A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.  Synopsis of "How to Implement Metrics for ITSM" by David Smith included in Chapter 9.

ISBN 9789087531003

Van Haren Publishing

Van Haren PublishingVan Haren Publishing
ITSM Metrics PDF

​ITSM Global Best Practices​ PDF copy of How to implement metrics for IT service management.

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itSMF Global Best Practices PDFitSMF Global Best Practices PDF
Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager. 
 
A synopsis of "How to Implement Metrics for ITSM" by David Smith included in Chapter 9.

 

An ITSM Metrics PDF download is also available.

Companion Products: Implementing Metrics for ITSM