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CSI Register Software
ITIL CSI Register tools. Give better customer service, faster and with less effort using ITIL CSI Register software to plan, log, track, measure and report improvement initiatives.

Beat the competition by serving your customers better by adapting to their needs more quickly while focusing on what's important using CSI Register software backed with Lean thinking methods.

CSI Register helps plan and align customer value streams to goals & objectives through to improvement initiatives to remove waste and perfect your services.

CSI Register helps manage execution of assignments through to completion, measures progress and provides feedback to control the desired outcome and results.

CSI Register SoftwareCSI Register
myKPI Designer Software
Accelerate the design, build & implementation of KPIs, scorecards and dashboards using myKPI Designer software tools & templates.

myKPI Designer software tools & templates are used to accelerate the design, build & implementation of metrics for practitioners and IT Service Managers. 

myKPI Designer SoftwaremyKPI Designer
Publications
Learn how to improve ITSM services and processes faster and with better results using a measurement framework.

Book and software templates teaches how to realize the benefits of ITIL®/ITSM by improving your performance using a measurement framework for IT Service Management.

Implementing Metircs for ITSM

​ITSM Library book on how to Implement Metrics for IT Service Management.  Author: David Smith

ITSM Global Best Practices

​A very practical publication that contains the knowledge of a large number of experts from all over the world.   A synopsis of "How to Implement Metrics for ITSM" by David Smith included in Chapter 9.

PublicationsImplementing Metrics for ITSM book

CSI Register Software

CSI Register software tool is used to get better results, faster and with less effort. Aligns goals and objectives to initiatives, manages assignments details, measures progress to control the desired outcome and results. Includes customizable dashboards & reports.

​CSI Value Canvas Template

A visual planning tool and technique used to design better improvement plans that people embrace. The CSI Value Canvas template is used to create a compelling one page business case, strategy and plan to effect successful change. Includes examples.

​myKPI Designer Software

Design and use metrics to influence behavior, measure results, learn and take corrective action.  ​myKPI Designer software tool & templates is used to accelerate the design, build & implementation of metrics for IT Service Managers. Includes hundreds of ITSM metrics.

Publications

Book and software templates teaches how to realize the benefits of ITIL®/ITSM by improving your performance using a measurement framework for IT Service Management.  Includes demo copy of myKPI Designer software.
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