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Lean IT Kaizen Training

Certificate: Lean IT Kaizen Training​Accreditor: Lean IT Association
​Duration: 3 days​Language: English
​Delivery: ​Virtual, On-site, Off-Site​Exam: Closed Book, Multiple Choice

​Learn how to lead effective Kaizen improvement initiatives.

Learn Lean thinking methods, tools and techniques that drive high customer value more quickly by minimizing waste and maximizing value-add.

Lean thinking is about understanding what your customers truly value and assessing your business process to identify and eliminate the non-value activities (waste) that consume your time and resources.

Learn how to define, facilitate and lead Lean IT Kaizen improvement initiatives at a practitioner level.

Course Description:

Kaizen is an improvement philosophy in which continuous, incremental improvement occurs over a sustained period of time, creating more value and less waste, resulting in increased speed, lower costs and improved quality.

This is a hands-on 3-day course that teaches and equips individuals to define, facilitate and lead Lean IT Kaizen improvement initiatives. The course teaches students how to effectively use the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) improvement model leveraging the Lean A3 problem identification and planning tool to complete a full improvement cycle.

This certification course provides you with the knowledge, skills and methodology required to identify, plan and implement incremental service and process improvements focused on improving the efficiency and effectiveness of any process or value stream. It also you prepares for the Lean IT Association Kaizen certification exam.


A Kaizen Lead is someone who is involved with a Lean improvement initiative at any level of the organization and within any department.

The course is designed for IT practitioners interested in expanding their practical knowledge and skills to lead targeted Lean improvement initiatives focused on continual service improvement, including:

  • Managers tasked with department level process improvements
  • Business analysts
  • Project managers
  • Software developers
  • Quality assurance managers
  • IT Consultants
  • Any roles responsible for quality, efficiency and continual service improvement

Learning Objectives:

The 3-day course is very comprehensive and teaches you how to be a highly effective Lean Kaizen Lead. During the course you will:

  • Understand Lean principles related specifically to leading a Kaizen event
  • Understand how to apply the Lean A3 tool to support continual improvement
  • Gain practical how-to knowledge of how to use of the Six Sigma DMAIC improvement model as a structured improvement methodology
  • Learn about improvement scoping and validation
  • Learn how to gain voice of customer input and establish critical to quality requirements
  • Learn how to apply and use Value Stream Mapping (VSM) techniques to identify process waste and speed improvement opportunities
  • Understand how to use root cause analysis techniques to support problem analysis
  • Learn how to identify, select and use various improvement options
  • Understand how to establish effective controls
  • Understand how to establish methods to improve quality and mistake proof future process activities


Day 1Day 2Day 3
WelcomeRecap of day 1Recap of day 2
IntroductionTheory Measure

Exercise 4 : Improve generating ideas (using techniques: brainstorming; reverse thinking or scamper)

(present A3 with solutions)

Organizing Kaizen  
 Exercise Measure 2b: Create data collection plan and update VSMImprove Continued
Organizing Kaizen - continuedTheory - AnalyzeExercise 5: Improve select ideas
A3 Method Theory - Control
 Exercise 4: Analyze: determine which data visualizations are required for problem 
Theory DefineExercise 3 cont. Analyze: determine which data visualizations are required for problem

Exercise 6 : Control continued

Exercise: make an control plan

(update A3 with regard to implementation)

 Theory - Analyze continued 

Exercise 1 : Define

Make a problem statement


Theory - Control


Theory - Define (continued)

update A3

Exercise 4 : Analyze: root cause

(update A3 with analysis)

Exam preparation (sample exam and time for questions)
Theory Measure Exam
 Theory Improve 
Exercise 2a Measure: determine which data needs to be collected  


Course Outline

Module 1: Introduction

Module 2: Organizing Kaizen

Module 3: A3 Method

Module 4: Define

Module 5: Measure

Module 6: Analyze

Module 7: Improve

Module 8: Control


Participants must hold the LITA Lean IT Foundation certificate.   You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. To look at available dates for the Lean IT Foundation Certification Course, click here.


  • The exam is closed-book format. 
  • The exam consists of 40 multiple-choice questions. 
  • A minimum score of 65% is required to pass the exam.
  • The exam lasts 90 minutes.

Follow-On Courses:

  • Lean IT Coach
  • Lean IT Leadership

Certification Programs and Certificate Tracks:

This Foundation level course is the first in the new Lean IT certification program defined by the Lean IT Association. It is a mandatory requirement for all other levels within the certification scheme.

The Lean IT Certification Scheme consists of 4 distinct certifications for various levels, starting at entry level with Lean IT Foundation and moving into Lean IT Kaizen, climbing further up the ladder to Lean IT Leadership or Coach. Each level introduces more knowledge and skills, eventually leading up to competences that enable a professional to support corporate introduction or development of Lean IT implementations.


Delivery Options

We offer alternative methods of training delivery.  Choose one best for you.

Virtual Classroom Sign Up Sheet

If you are interested in virtual training, please sign up to be notified when other training dates become available.   


 Virtual ​Classroom Schedule & Registration


Other Delivery Options

We also offer On-site classroom, Off-Site classroom delivery options for this training.   Please contact us to learn more or get a free estimate.