Students will learn
how to create and deploy a measurement framework that creates
business value; and learn how to implement a closed-loop
measurement framework that ensures they are measuring what’s
important in a coherent and structured approach that is aligned
to realize goals (see detailed course outline).
Realize the benefits of
ITIL®/ITSM services and processes by improving your performance
by learning how to implement a measurement program and metrics
for IT Service Management (“ITIL® is a Registered Trade Mark of
the Office of Government Commerce in the United Kingdom and
other countries”).
These are practical, hands-on,
non-certification training programs. They are perfect for
learning the skills required for successful ITSM Metrics
Implementations. We have distilled years of experience into a
series of training modules with easy-to-use templates students
can use when they get back to work.
These programs teach how to
improve IT Service Management performance using metrics to
steer, control and optimize the IT strategy for maximum yield.
Each module focuses on a specific area and provides the
instruction, worksheets and know-how to enable the student to
perform the actions required.
Title:
Live WBT: Implementing ITSM Metrics – Introduction – 1 Day
Description:
The 1
day Implementing ITSM Metrics Introduction course introduces a
measurement framework to create business value. Students will learn how
to implement a closed-loop measurement framework that ensures they are
measuring what’s important in a coherent and structured approach that is
aligned to realize goals that improve efficiency, effectiveness, quality
and compliance.
Who Should Attend:
Senior
IT executives, managers, analysts, consultants, technical staff,
process/service owners and others interested in learning about measuring
and improving IT Service Management capabilities.
Duration:
1 day
Location:
Live web based
training - a live instructor will facilitate the learning experience
using a virtual class room.
Curriculum:
Format
Interactive
web-based virtual classroom lectures, discussion, team exercises
and quizzes.
Curriculum
Students will
learn how to create and deploy a measurement framework that
creates business value; and learn how to implement a closed-loop
measurement framework that ensures they are measuring what’s
important in a coherent and structured approach that is aligned
to realize goals.
Outline
Day 1 –
Executive Stream - Implementing a Measurement Framework to
Create Business Value. Students will learn the benefits of a
measurement framework; how to identify what’s important to
measure; and how to articulate the value/return on
investment and steps necessary for implementation.
Prerequisites:
None
Examination:
None
Reference Material:
Each student
receives a study guide and related reference book prior to or during
the class.
