myKPI Designer© 3.1 - Software Users Guide

myKPI Designer© Scorecard Accelerator for IT Service Management.

Table of Contents

1.0     Overview 4
1.1     System Requirements 5
1.2     Installation Instructions 5
1.3     Navigation & Structure 6
1.4     ITSM Metrics MDB Template 7
1.4.1     [Home] 7
1.4.2     [Tables] 7
1.4.3     [KPMs] 9
1.4.4     [Input] 15
1.4.5     [Dictionary] 15
1.4.6     [Changes] 16
1.5     Process Templates 16
1.5.1     [Home] 17
1.5.2     [Dashboard] 20
1.5.3     [Process] 26
1.5.4     [Causal] 31
1.5.5     [Initiatives] 33
1.5.6     [001, 002, 003, … tabs] 34
1.6     Getting Started 35
1.7     Metric Management 36
1.7.1     Adding Metrics 36
1.7.2     Deleting Metrics 36
1.7.3     Editing Metric Attributes 37
1.8     Printing 37