myKPI Designer ©
Tools to Implement Metrics for IT
Service Management.
myKPI Designer© Scorecard
Accelerator for ITSM
Realize the benefits of ITIL/ITSM by improving your
performance using myKPI Designer© scorecard accelerator to build and deploy your IT
Service Management measurement program.
A measurement program helps IT managers validate the
IT strategy and vision, provide direction with targets and metrics,
justify changes with a means to gauge value realized and intervene
and provide corrective actions when necessary.
Based on a continuous improvement methodology, myKPI
Designer© provides IT service managers with hundreds of metrics,
scorecards and dashboard templates to monitor, analyze, tune and
improve the IT processes and services.
Features:
Potential uses:
Need to manage pace of change i.e.
agility
Need to improve IT/business
alignment i.e. enablement
Need to be compliant i.e. SOX,
C198, ISO20000, service levels
Need for IT governance i.e.
management control
Need to improve service levels
i.e. availability and performance
Need to improve service quality
i.e. customer satisfaction
Need to improve cost/value i.e.
efficiency and effectiveness.
Measurement framework and methodology provides the
following features:
Align IT with business objectives
Maintain compliance requirements for business
operations
Drive operational efficiencies, effectiveness and
quality.
myKPI Designer©
scorecard accelerator provides
the following features:
Continuous improvement i.e. W. Edwards
Deming's Plan/Do/Check/Act model
Top-down design approach for
aligning goals and objectives
Process and service based IT
service management approach
Scaleable and flexible
fit-for-purpose model with hundreds of sample metrics and scorecards
Bottom-up reporting of facts,
metrics, indicators, scorecards and dashboards
Aggregation of metrics to
formulate key performance indicators
Accountability and roles based
matrix models
Techniques for comparative, causal
and predictive analysis
Method for filtering improvement
initiatives and tracking performance status
Ability to report performance
improvements and derived value based benefits
Multiple implementation methods
and scenarios
How to check-lists for planning
and implementing metrics.
Benefits:
Metrics, when used effectively within the
measurement framework, help to:
Provide the instrumentation for
management control
Make it easier to concentrate what’s
important
Make it easier to spot danger in time
to correct it
Improve moral in an organization by
recognizing successes
Stimulate healthy competition between
process owners
Align IT with the business goals and
objectives
Drive cost efficiencies and
effectiveness
Improve service levels and quality of
service increasing satisfaction.
myKPI Designer©
scorecard accelerator
benefits:
Save time - hundreds of metrics,
scorecards and dashboards ready for personalization
Save money - minimal investment
approach which can drive significant cost avoidance and savings
Low risk - helps plan migration
path for more costly business intelligence systems reducing risks
Easy to use - template approach
makes it easy to design metrics, scorecards and dashboards
Peace of mind - built on industry
standards using the IT Infrastructure Library ITIL™
of best practices
Faster results - template approach
with methodology provides a path for quick wins.
What
do I get?
myKPI Designer©
scorecard accelerator - professional version - 1 year subscription - metrics, scorecards and
dashboards
Orientation training
& updates - web delivery
1 year support
1 year software maintenance plan
Details:
ITSM Metrics
An ITSM
metrics framework helps to validate, direct, justify and
intervene.
Dashboards
Dashboards
help align IT with the business goals.
Performance Indicators
Key Goal Indicators
Benefits & Improvements
Scorecards
Scorecards
make it easier to concentrate on what matters.
Efficiency/Effectiveness
Quality/Maturity
Initiatives/Benefits
Process Maps
Process
maps provide the instrumentation necessary to control the
process.
Inputs, Outputs, &
Activities
Critical Success Factors
Process Sensors
Causal Maps
Causal maps
make it easier to spot danger in time to correct it.
Cause & Effect
Dynamic Analysis
6 Primary Drivers
Trending
Trending
helps drive cost/effectiveness and improvements.
12 Periods
Data Dictionary
Accountability Mapping
System Requirements
Complimentary Services :
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Designer©