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As the President of Micromation and certified in ITSM and
ISO/IEC20000, David
Smith has over 29 years experience in the development,
management, measurement and improvement of IT systems, people
and processes. IT experience includes information technology
optimization; IT governance; balanced scorecard; Total Cost of
Ownership (TCO) benchmarking & business case; activity based
management; ITIL process improvements; formulating service
marketing & communications strategies; services packaging &
pricing; organizational design & restructuring; sales channel
development; product promotion; outsourcing deal engineering;
alliance development; improving customer relations; service
delivery automation; and the development of services strategies
for IT service providers, fortune 500 companies and government
organizations.
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