 |
Biography of David Smith - President of Micromationinc.com
David Smith is the President of Micromationinc.com, an IT
Consultancy that specializes in IT service optimization. David
is also a certified TCO Expert, ITSM Expert and ISO 20000
Consultant. He has 30 + years experience in managing and
improving the quality, efficiency and effectiveness of IT
service delivery for commercial IT vendors as well as the
internal IT organizations of well-known private and public
sector companies.
David's IT consulting kit-bag includes tools, methods and
lessons-learned for: measurement frameworks, metrics,
optimization, governance, portfolios, scorecarding,
benchmarking, baselining, service & process improvement, KPI
designer SW, ROI, TCO, ABC, ABM, technology refresh, support
modeling, service marketing, cataloguing and pricing using
industry best practices like ITIL, CobiT, CMMI etc.
David is the author of “Implementing Metrics for IT Service
Management” ISBN: 9789087531140 and contributing co-author of
"IT Service Management - Global Best Practices" ISBN:
9789087531003.
|
