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Biography of David Smith - President of Micromationinc.com
David Smith is the President of Micromationinc.com, an IT
Consultancy that specializes in IT service optimization. David
is also a certified TCO Expert, ITSM Expert and ISO 20000
Consultant. He has 30 + years experience in managing and
improving the quality, efficiency and effectiveness of IT
service delivery for commercial IT vendors as well as the
internal IT organizations of well-known private and public
sector companies.
David's IT consulting kit-bag includes tools, methods and
lessons-learned for: measurement frameworks, metrics,
optimization, governance, portfolios, scorecarding,
benchmarking, baselining, service & process improvement, KPI
designer SW, ROI, TCO, ABC, ABM, technology refresh, support
modeling, service marketing, cataloguing and pricing using
industry best practices like ITIL®, CobiT, CMMI etc.
David is the author of “Implementing Metrics for IT Service
Management” ISBN: 9789087531140 and contributing co-author of
"IT Service Management - Global Best Practices" ISBN:
9789087531003.
(“ITIL® is a Registered Trade
Mark of the Office of Government Commerce in the United Kingdom
and other countries”) |
