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Our Company

Micromation is an IT Professional Services and Management Consulting company who helps organizations increase customer value through continual improvement of processes and services by minimizing waste while maximizing yield "Easier, Better, Faster, Cheaper".

We have been in business since 1998 and are incorporated under the laws of Ontario in 1999.

We are experts in service management, continual service improvement, Lean IT, TCO total cost of ownership, benchmarking/base-lining, best practice & process maturity assessments, business process design, CMMI assessment, CobiT assessment, ISO20000, User satisfaction & profiling, improvement program development, cost/benefit ROI analysis & business case development, technology refreshment strategies, activity based costing, charge back, program management, process improvements, project management, technology asset management, system architecture, key performance indicator measurements, dashboard/scorecard development, and follow-on measurements & monitoring.
 

Our Value Proposition

​We help our customers increase the value they provide to their Customers.  For example, we help our customers:

  • Improve quality and create better IT products and services
  • Improve throughput in order to reduced time to market
  • Consume less resources so they can lower their cost of support
  • Create more time to innovate new improvements and ideas for their customers

We provide Lean IT strategy, methods, tools and techniques to help you focus on value creation, waste reduction, workflow improvement, just-in-time delivery and continual improvement.

Our services are scalable, flexible, reliable, qualitative and offer tremendous price/value.

Our Mission

Our missions and strategy is to provide our customers clients with:

  • Experienced staff and resources;
  • Depth of knowledge & skills in IT benchmarking;
  • Best of breed tool-sets;
  • Defined, repeatable and proven methodologies;
  • Scalable service offerings; and
  • Flexibility to meet client requirements. 

Our Customers

The following is a partial list of industries we have worked for:

  • Banking
  • Computer Manufacturer
  • Computer Resellers
  • Document Management
  • Federal Government
  • Gaming
  • Health Care
  • Insurance
  • IT Strategy & Consulting
  • Manufacturing
  • Military
  • Mining
  • Municipal Government
  • Network Management
  • Oil & Gas
  • Pharmaceutical
  • Provincial Government
  • Radio & Television

Our Customer's Feedback

An independent survey of our customers was conducted by Open Ratings of Dun & Bradstreet called a Past Performance Evaluation™. Our customers rated us in the top quartile for:

  • Reliability
  • Cost
  • Order accuracy
  • Delivery/timeliness
  • Quality
  • Business relations
  • Personnel
  • Customer support
  • Responsiveness  

Our Work Experience

The following list provides examples of work we have performed for various customers using our management consulting services:

  • Analysis training for problem definition, cause & effect and root cause
  • Asset management assessment, strategy and business case
  • Asset management gap analysis and business case
  • Asset management process design, build and implementation
  • CMMI capability maturity assessment
  • Configuration management database design
  • Disaster recovery strategy and plan
  • End User segmentation survey and needs analysis
  • Enterprise help desk assessment and business case
  • Enterprise systems management strategy and business case
  • Failure mode and effects analysis and recommendation
  • Functional maturity assessment
  • Governance framework design, build and implementation
  • Help desk re-engineering and implementation planning
  • Help desk repatriation planning
  • Implementation of measurement frameworks with metrics
  • Integrated service agreement methodology design, build and implementation
  • IT benchmarking and KPI measurement
  • ITIL process maturity assessment
  • ITSM process development and implementation
  • KPI scorecard/dashboard design, build and implementation
  • Lean IT and Lean CSI education delivery
  • Leasing Program business case
  • Market scan for environmental waste management solution
  • Network systems management outsourcing business case
  • Operational maturity assessment
  • Organizational design, build and implementation
  • Pandemic assessment and recommendation
  • Process design, build and implementation
  • Program management for asset management
  • Program management for operational excellence
  • Resolve help desk business case
  • Service decomposition and reporting system design, build and implementation
  • Software asset management business requirements
  • TCO education for sales force
  • TCO key performance monitoring & score-carding
  • Technology refreshment strategy and business case
  • Tivoli enterprise systems management business case
  • Total cost of ownership assessments and business case