IT Benchmarking Services

 Features:

Micromation's IT benchmarking services provide the following features and advantages:

	Collects your cost, service level, and key performance indicator data and structures it into an industry accepted IT Financial Management model based on the IT Infrastructure Library (ITILÔ) framework.
	Compares hundreds of key performance indicators to a benchmark index then assessed with a trouble-indicator diagnostic tool to provide a root-cause analysis report of findings and recommendations.
	Highlights actions you may take to develop an improvement plan with projected outcome.
	Estimates the costs/benefits of Information Technology (IT) improvement initiatives for return on investment analysis.
	Validates the actual impact of improvement plans or IT initiatives over time. Baseline data is used for future comparison and progress trending.

A low cost way to compare your IT costs with other companies in similar environments with an online, web-based, cost efficiency and quality of service benchmark.

TCO Benchmark

Increase the value of IT by improving your IT cost effectiveness using the Total Cost of Ownership (TCO) Benchmark Solution.

TCO Workshop

Improve your effectiveness as an IT Manager by learning the best practices that drive value through a Total Cost of Ownership (TCO) Workshop.

TCO Light - Self Assessment

Reduce the cost of IT by determining where the low hanging fruit is in your organization using the Total Cost of Ownership (TCO) Light self assessment.

TCO Assessment

Improve your efficiency and cost effectiveness by understanding the key performance indicators that drive value using the Total Cost of Ownership (TCO) Assessment.

TCO Business Case

Increase your return on investments with powerful cost/benefit analysis using the Total Cost of Ownership (TCO) Business Case.

End User eSurvey

Improve productivity by quickly understanding where Users are experiencing problems using the End User eSurvey.

IT Staff eSurvey

Improve your IT staff productivity and effectiveness by quickly understanding what activities are consuming their time using the IT Staff eSurvey.

User Profile eSurvey

Improve your service levels by understanding what areas are causing your Users pain using the User Profile eSurvey.

IT Report Card

Demonstrate the increased value of IT to the business by reporting your performance improvements to senior management using the IT Report Card.