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IT Staff
eSurvey
Determine if your IT staffing model is optimized to provide
maximum business value. Through your IT Staff’s feedback, find out what
tactical and strategic activities are consuming the time of your most
important resources.
The IT Staff eSurvey is used to determine what tasks
and activities consume your Technical Resource’s time. |
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Features: 
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This powerful and flexible service provides
the following features:
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Collects actual task and activity
performance metrics data which is a key performance indicator of IT
efficiency. |
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Highlights tactical vs. strategic tasks and
activities consuming your resources time. |
The following examples provide potential uses
of the data provided:
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Discover how your Information Technology
(IT) staff utilize their time. |
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Learn which client, servers, or network
devices are consuming your resources productivity. |
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Determine what tasks take the most time
including technical support, support desk, finance & administration,
planning & process management and database management & administration. |
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Benefits: 
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The IT Staff eSurvey provides the following
kinds of benefits:
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Helps assess where your efforts are adding
value to the business. |
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Helps plan and develop optimal IT staffing
models by understanding your work load. |
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Pinpoints problem areas that are draining
your resources and allows you to take corrective action improving
productivity and service levels. |
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Ideal for planning a charge-back system for
your services. |
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What
do I get? 
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Telephone/email support during the data collection phase
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Electronic templates to help collect necessary
information
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Softcopy (PDF) findings report
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Teleconference to review findings and outcomes.
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Options: 
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Option 1 (Web Based Survey): Template email
with Web URL address for online survey |
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Option 2 (Email Based Survey): IT Staff
eSurvey form with return email address |
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Option 3 (Paper Based Survey): Hard
copy/mail, postage & handling not included |
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Multiple location reporting |
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Customized reporting |
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Customized web features |
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