IT Staff eSurvey

Determine if your IT staffing model is optimized to provide maximum business value. Through your IT Staff’s feedback, find out what tactical and strategic activities are consuming the time of your most important resources.

The IT Staff eSurvey is used to determine what tasks and activities consume your Technical Resource’s time.

This powerful and flexible service provides the following features:

• Collects actual task and activity performance metrics data which is a key performance indicator of IT efficiency.

• Highlights tactical vs. strategic tasks and activities consuming your resources time.

The following examples provide potential uses of the data provided:

• Discover how your Information Technology (IT) staff utilize their time.

• Learn which client, servers, or network devices are consuming your resources productivity.

• Determine what tasks take the most time including technical support, support desk, finance & administration, planning & process management and database management & administration.

The IT Staff eSurvey provides the following kinds of benefits:

• Helps assess where your efforts are adding value to the business.

• Helps plan and develop optimal IT staffing models by understanding your work load.

• Pinpoints problem areas that are draining your resources and allows you to take corrective action improving productivity and service levels.

• Ideal for planning a charge-back system for your services.

1. Telephone/email support during the data collection phase

2. Electronic templates to help collect necessary information

3. Softcopy (PDF) findings report

4. Teleconference to review findings and outcomes.

• Option 1 (Web Based Survey): Template email with Web URL address for online survey

• Option 2 (Email Based Survey): IT Staff eSurvey form with return email address

• Option 3 (Paper Based Survey): Hard copy/mail, postage & handling not included

• Multiple location reporting

• Customized reporting

• Customized web features