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Service Details

How to Implement Metrics for ITSM
myKPI Designer© Software
myKPI Data Collection
myKPI Scorecard Reporting

myKPI© Scorecards & Analysis Reporting
 
Improve your management effectiveness by using myKPI© Scorecards & Analysis Reporting .
 
Get online scorecards and analysis reporting to interpret your information technology (IT) operations trends, strength, weakness, opportunity and threats. myKPI© Scorecards & Analysis Reporting is designed to provide  management scorecards with diagnoses of your current situation to determine the root-cause of symptoms, trending, problems or cost-drivers that provide you with alternatives for improvement.
 

Features:

TCO StrategyKit Features

This powerful and flexible service provides the following features:

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A web portal which provides your management staff secured, anywhere, anytime access to the management scorecards and analysis reporting.

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Scorecards with leading and lagging key performance indicators designed to focus your attention on minimizing costs while maximizing the value of IT to the business.

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Strategy maps with key performance indicator measurements (causes) which directly or indirectly drive your results (effect).

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Analysis reports including executive summary; process overview; key performance indicators and status; trending; root-cause analysis; and recommendations for change.

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Teleconference with a Business Consultant to review the scorecards and analysis reports.

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Data is hosted for 1 year for downloading and reporting purposes in a repository which captures and maintains all source data, assumptions, supporting documents, benchmarks, actual and historical data.

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Email based support available for 1 year.

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Project administration module for overall project management team status, schedule, archive, members, discussions and search tools for 1 year.

 

Managing performance has never been more effective with the following capabilities from the myKPI© Scorecards & Analysis Reporting:

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For organizations who wish to measure continuous improvement progress on a year-over-year basis.

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Can be used for goal setting and triggers for actions by establishing target objectives and minimum thresholds.

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Simplifies multi-location reporting and rollups with a single point of contact approach for reporting consistency and internal comparisons.

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Can be used to report performance measures and trending like: Total Cost of Ownership (TCO); Total Cost of Technology (TCT); End User Profiles; Information Technology Infrastructure Library (ITIL) Maturity; Sox/C198 Compliance Readiness; Control Objective for IT (CobiT) Maturity; Information Technology Capability Maturity Model (CMM); End User Costs; IT Staff Activities; IT Assets; Customer Satisfaction etc.

Benefits:

TCO StrategyKit Benefits

myKPI© Scorecards & Analysis Reporting helps you increase the value of IT by providing the following kinds of benefits:

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Improves your focus and decision making capability with meaningful management information versus volumes of data.

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Quickly prioritize your high-leverage improvement opportunities through trending, cause & effect and root-cause assessments.

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Determines how well your improvement programs are working over time, improves your ability to spot trends and quickly take corrective action keeping IT programs on track.

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Web based access provides improved distribution, better stakeholder communications, and increased visibility.

What do I get?

TCO StrategyKit Deliverables

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12 months access to myKPI web portal which provides the necessary tools to assist staff with the scorecards and reporting process.

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Orientation sessions for Project Leaders and Data Collection Team members.

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Telephone/email support.

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Templates to help organize and manage your scorecard and reporting requirements.

Options:

TCO StrategyKit Details 

Requirements, planning, design and development:

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Key performance indicators and scorecards

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Strategy maps

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Alerts and escalations

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Customization

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Excel scorecards and analysis reporting

myKPI Information Request Form

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 File: TCO015.htm

 

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Last Modified 05/09/2008