12 months access to myKPI web portal/repository of forms, templates, reports, scorecards & dashboards

eTraining, telephone & email support

Cost reduction/avoidance opportunity assessment

Cost driver trouble-spot indicator score card - Ishikawa

Summary TCO baseline cost distribution report

Detailed TCO baseline cost distribution report

Cost driver root cause analysis & recommendation report

TCO dashboard and scorecard comparison of hundreds of KPIs

Information Technology Infrastructure Library (ITIL) readiness assessment

5 year budget forecast of FTEs, TCO and Cash flows

Softcopy findings report in Adobe PDF format

Teleconference review of findings

Avoids cost with less disruption by reducing the data collection effort using myKPI data collection portal, eTraining, telephone & email support and templates.

Improves management communications through convenient anywhere & anytime information access using the myKPI web portal

Reduces/avoids cost by maximizing effectiveness using the opportunity assessment

Avoids wasting valuable time on symptoms of other problems by using the cost driver trouble-spot indicator scorecard

Improves effectiveness and success rate with a basis for verifying benefit attainment using a baseline for future comparison

Increases understanding of the root causal drivers of trouble spots and helps make decisions faster improving effectiveness

Increases efficiency and effectiveness with better understanding of where costs can be minimized and productivity maximized using the TCO dashboards and scorecards

Increases the value of IT with better understanding of where IT can be aligned to drive business benefits and mitigate risks using the ITIL readiness assessment

Improves budgeting effectiveness through better planning and forecasting capability using the TCO 5 year budget forecast

End User eSurvey - Validates the hidden costs of computing, a key performance indicator of the efficiency and effectiveness of IT service management. End User eSurveys are sent to target respondents through email to capture cost, behavior and satisfaction levels on a random sample basis.

IT Staff eSurvey – determine the cost of activities that are consuming the time of your most important resources. IT Staff eSurveys are sent to target to IT staff respondents through email to capture what activities and consume their time.

On-Site Support – for customers who don’t have time or enough resources for data collection. Micromation can help with on-site workshops and/or data collection support.