IT Benchmarking & Management Consulting - Get the Most from IT
The TCO Light helps IT Managers increase their efficiency and effectiveness with better understanding of where they can minimize cost and maximize yield using the report of cost reduction or avoidance recommendations.
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The TCO Light Report includes the following features:
12 months access to myKPI web portal/repository of forms, templates, reports, scorecards & dashboards
eTraining, telephone & email support
Cost reduction/avoidance opportunity assessment
Cost driver trouble-spot indicator score card - Ishikawa
Summary TCO baseline cost distribution report
Softcopy findings report in Adobe PDF format
Teleconference review of findings
The TCO Light Report provides the following kinds of benefits:
Avoids cost with less disruption by reducing the data collection effort using myKPI data collection portal, eTraining, telephone & email support and templates.
Improves management communications through convenient anywhere & anytime information access using the myKPI web portal
Reduces/avoids cost by maximizing effectiveness using the opportunity assessment
Avoids wasting valuable time on symptoms of other problems by using the cost driver trouble-spot indicator scorecard
Improves effectiveness and success rate with a basis for verifying benefit attainment using a baseline for future comparison
12 months access to myKPI web portal which provides the necessary tools to assist staff with the data collection and reporting process.
Telephone/email support during the TCO Light data collection phase.
Templates to help collect detailed costs, asset, best practices and complexity data and structure it into a standard chart of accounts.
Softcopy of TCO report of the cost distributions, trouble-spot diagnostic assessment, findings and recommendations report.
Teleconference to review report findings, cost reduction/avoidance opportunities & recommendations.
Options:
End User eSurvey - Validates the hidden costs of computing, a key performance indicator of the efficiency and effectiveness of IT service management. End User eSurveys are sent to target respondents through email to capture cost, behavior and satisfaction levels on a random sample basis.
IT Staff eSurvey – determine the cost of activities that are consuming the time of your most important resources. IT Staff eSurveys are sent to target to IT staff respondents through email to capture what activities and consume their time.
On-Site Support – for customers who don’t have time or enough resources for data collection. Micromation can help with on-site workshops and/or data collection support.
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