IT Professional Services  & Management Consulting - Continual Service Improvement

 

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Improve the customer value of your processes and services by adopting Continuous Improvement. 

 

 

 

Value Proposition

  • Measureable improvements to processes or services
  • Improved customer satisfaction
  • Financial benefits realized from improvements
  • Value returned on investment
  • Regulatory compliance
  • Increased organizational competencies
  • Maintained competitive edge

 

Challenges/ Problems we help Solve

  • Value Creation

  • Cost Pressure

  • Waste/Yield

  • Compliance

  • Governance

  • Process Maturity

  • Service Excellence

 

 

 

 

 

 

Micromation provides tools, methods and services that help organizations assess their customer value proposition, current situation, determine best opportunities, develop continuous improvement plans and implement measureable improvements to their processes and services compared against benchmarks.

 

 

   

We help organizations improve their value proposition through continuous improvement of processes and services by minimizing waste while maximizing yield  i.e. "Easier, Better, Faster, Cheaper".

 

 

 

Special Offers

Check out these special offers:

 

Software/Books:
   
CSI-Manager Software

   How to Implement Metrics Book
   myKPI Designer© Software

 

Events:

   How to Implement metrics - ITSM
  Implement Measurement to Drive Value

      

Assessments:
   IT Health Check Benchmark

 
 ITIL Process Maturity
   
Total Cost of Ownership (TCO)


S
ervice Offerings:
   
ITSM Metrics Training
  
KPI Data Collection Tools
  
KPI Scorecard Reports

   Asset & Configuration Management


  

 

 

Certifications

   Peregrine Asset Management
   TCO Expert
   ITIL Framework
  
BSI Information Security

   ISO 20000 Consultant
 

 

Associations

   IS Audit and Controls Association  
   IT Financial Management Association
   IT Service Management Forum
   Help Desk Institute
   Project Management Institute

 

 

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All Rights Reserved
05/21/2015