IT Professional Services  & Management Consulting - Continual Service Improvement


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Improve the customer value of your processes and services by adopting Continuous Improvement. 




Value Proposition

  • Measureable improvements to processes or services
  • Improved customer satisfaction
  • Financial benefits realized from improvements
  • Value returned on investment
  • Regulatory compliance
  • Increased organizational competencies
  • Maintained competitive edge


Challenges/ Problems we help Solve

  • Value Creation

  • Cost Pressure

  • Waste/Yield

  • Compliance

  • Governance

  • Process Maturity

  • Service Excellence







Micromation provides tools, methods and services that help organizations assess their customer value proposition, current situation, determine best opportunities, develop continuous improvement plans and implement measureable improvements to their processes and services compared against benchmarks.




We help organizations improve their value proposition through continuous improvement of processes and services by minimizing waste while maximizing yield  i.e. "Easier, Better, Faster, Cheaper".




Special Offers

Check out these special offers:


CSI-Manager Software

   How to Metrics for ITSM Book
   myKPI Designer© Software



   itSMF Webinar: Lean IT
  How to Implement metrics - ITSM

  Implement Measurement to Drive Value


   IT Health Check Benchmark

 ITIL Process Maturity
Total Cost of Ownership (TCO)

ervice Offerings:
  Free CSI Value Canvas

   Lean CSI Training

   Lean IT Foundation Certification

    ITSM Metrics Training
KPI Data Collection Tools
KPI Scorecard Reports

   Asset & Configuration Management





   Peregrine Asset Management
   TCO Expert
   ITIL Framework
BSI Information Security

   ISO 20000 Consultant

   Lean IT Association



   IS Audit and Controls Association  
   IT Financial Management Association
   IT Service Management Forum
   Help Desk Institute
   Project Management Institute



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